Delivery & Returns

At Icube Solutions, we are committed to delivering your orders quickly, safely, and efficiently. Please read our Delivery & Returns Policy below.

Delivery Policy

Fast & Reliable Delivery

We strive to dispatch all orders as quickly as possible.

• Orders placed before 2:00 PM (Monday–Saturday) are generally processed on the same business day.
• Orders received after the cut-off time or on Sundays/Public Holidays will be processed on the next working day.
• Delivery times may vary depending on product availability and your delivery location.

Estimated Delivery Time

• Metro Cities: 1–3 Business Days
• Other Cities: 2–5 Business Days
• Remote Areas: 4–7 Business Days

Large furniture or customized products may require additional processing time.

Shipping Charges

• Free shipping may be available on qualifying orders.
• Shipping charges (if applicable) are calculated during checkout.
• Additional charges may apply for remote or special delivery locations.

Order Tracking

Once your order has been shipped, you will receive an email or SMS with your tracking details so you can monitor your shipment in real time.

Delivery Attempts

Our delivery partners will attempt delivery up to three times. If the delivery cannot be completed due to an incorrect address, customer unavailability, or any other issue beyond our control, the shipment may be returned to us.

Damaged or Missing Items

If your package arrives damaged or any items are missing:

• Notify us within 24 hours of delivery.
• Share clear photos of the package and products.
• Our support team will investigate the issue and provide an appropriate resolution.

Return Policy

Your satisfaction is important to us.

You may request a return if:

• You received the wrong product.
• The product arrived damaged.
• The product has a manufacturing defect.

Return requests must be submitted within 7 days of receiving your order.

Non-Returnable Items

The following items cannot be returned unless they are damaged or incorrectly supplied:

• Customized or personalized products
• Opened consumable products
• Gift cards
• Clearance or final sale items
• Products damaged due to misuse or improper handling

Return Conditions

Returned items must:

• Be unused and in their original condition.
• Include all original packaging, labels, manuals, and accessories.
• Be accompanied by the original invoice or proof of purchase.

Refund Policy

Once the returned item has been received and inspected:

• Refunds will be processed within 5–7 business days after approval.
• Refunds will be credited using the original payment method.
• Shipping charges are non-refundable unless the return is due to an error on the part of Icube Solutions.

Exchange Policy

We will gladly replace products that are:

• Damaged during transit
• Defective
• Incorrectly shipped

All exchanges are subject to product availability.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible. However, you may still be eligible for a return in accordance with this policy.

Contact Us

If you have any questions regarding your order, delivery, returns, or refunds, our customer support team is here to help.

Icube Solutions

Email: support@icubesolutions.in
Phone: +91-XXXXXXXXXX
Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM