Warranty Coverage

Warranty coverage varies depending on the product category and the manufacturer's warranty terms. While many products are covered directly by the manufacturer's warranty, others may only be eligible for replacement if they are received damaged or defective.

Products eligible for warranty may include:

• Printers & Multifunction Devices
• Ink & Toner Cartridges (where manufacturer warranty applies)
• Computer Accessories
• Keyboards & Mouse
• Monitors
• Webcams
• Headsets
• Office Chairs
• Office Furniture
• Calculators
• Laminating Machines
• Binding Machines
• Paper Shredders
• Electronic Office Equipment

The applicable warranty period is displayed on the product page or provided by the respective manufacturer.

Manufacturer Warranty

Many branded products sold by Icube Solutions are covered under the original manufacturer's warranty. Warranty periods typically range from 3 months to 3 years, depending on the product and brand.

The manufacturer's warranty generally covers defects in materials or workmanship under normal use.

To claim warranty service, customers may be required to present:

• Original Invoice
• Warranty Card (if provided)
• Product Serial Number
• Original Packaging (where applicable)

Products Not Covered Under Warranty

Certain products are consumable in nature and therefore do not carry a manufacturer's warranty unless explicitly stated.

These include:

• Pens
• Pencils
• Markers
• Highlighters
• Erasers
• Sticky Notes
• Files & Folders
• Paper Products
• Envelopes
• Packaging Materials
• Cleaning Chemicals
• Pantry Supplies
• Disposable Products
• General Office Stationery

These items are only covered against manufacturing defects or transit damage reported within the specified return period.

What Is Covered?

The warranty generally covers:

• Manufacturing defects
• Faulty workmanship
• Defective components
• Hardware malfunction under normal usage
• Factory defects identified during the warranty period

Coverage is subject to inspection and approval by the manufacturer or authorized service center.

What Is Not Covered?

The warranty does not cover:

• Normal wear and tear
• Accidental damage
• Mishandling or misuse
• Improper installation
• Unauthorized repairs or modifications
• Water or liquid damage
• Fire, flood, lightning, or other natural disasters
• Voltage fluctuations or electrical surges
• Physical damage, dents, scratches, or cosmetic defects after delivery
• Damage caused by neglect or improper storage
• Consumable parts that naturally wear out through regular use

Dead on Arrival (DOA)

If a product is found to be defective immediately upon delivery, please notify us within 48 hours of receiving your order.

To help us process your request quickly, please provide:

• Order Number
• Invoice Copy
• Product Photos
• Packaging Photos
• Short description of the issue

After verification, we will arrange a replacement or assist you with the manufacturer's warranty process.

How to Make a Warranty Claim

If you experience a manufacturing defect during the warranty period, please follow these steps:

Step 1 – Contact Customer Support

Reach out to our support team with:

• Order Number
• Product Name
• Invoice
• Serial Number (if applicable)
• Description of the issue
• Supporting photos or videos

Step 2 – Verification

Our support team will review your request. In some cases, the product may need to be inspected by the manufacturer or an authorized service center.

Step 3 – Resolution

If your warranty claim is approved, the manufacturer may:

• Repair the product
• Replace the product
• Replace defective parts
• Provide an equivalent replacement (subject to availability)

The final resolution will depend on the manufacturer's warranty policy.

Warranty Processing Time

Warranty claims are typically processed according to the following timelines:

Processing times may vary depending on the manufacturer and product availability.

Customer Responsibilities

To ensure a smooth warranty process, customers should:

• Keep the original purchase invoice.
• Retain warranty cards and product packaging where applicable.
• Use the product according to the manufacturer's instructions.
• Avoid unauthorized repairs or modifications.
• Report any defects promptly during the warranty period.

Failure to comply with these requirements may result in the warranty becoming void.

Limitation of Liability

Icube Solutions acts as a reseller for many branded products and facilitates warranty claims in accordance with the manufacturer's policies. We are not responsible for delays caused by manufacturers, courier services, or authorized service centers.

Our liability is limited to the repair, replacement, or warranty support provided under the applicable manufacturer's warranty terms. We are not liable for indirect, incidental, or consequential damages, including loss of business, profits, or data.

Need Warranty Assistance?

If you have questions about product warranty, repairs, replacements, or warranty eligibility, our customer support team is here to help.

Icube Solutions

Email: support@icubesolutions.in
Phone: +91-XXXXXXXXXX

Customer Support Hours

• Monday – Saturday: 9:00 AM – 6:00 PM
• Sunday & Public Holidays: Closed

We are committed to providing prompt support and ensuring a smooth warranty experience for all our customers.