Return Eligibility

You may request a return within 7 days from the date of delivery if your order meets any of the following conditions:

• You received the wrong product.
• The product arrived damaged during transit.
• The product has a manufacturing defect.
• The quantity delivered does not match your order.
• The item is missing parts or accessories that should have been included.

To ensure a smooth return process, please inspect your order immediately after delivery and report any issues as soon as possible.

Conditions for Returns

To qualify for a return, all products must meet the following conditions:

• The product must be unused and in its original condition.
• The item must be returned in its original packaging.
• All labels, tags, manuals, warranty cards, and accessories must be included.
• The product should not show signs of installation, misuse, or physical damage caused after delivery.
• A valid invoice or proof of purchase must be provided.

Returns that do not meet these conditions may be declined.

Products That Cannot Be Returned

For hygiene, safety, and product integrity reasons, certain products cannot be returned unless they are damaged or supplied incorrectly.

These include:

• Customized or personalized products
• Printed promotional items
• Gift cards or digital products
• Opened food and pantry products
• Opened cleaning chemicals or consumables
• Printer cartridges or toner that have been opened or installed
• Clearance, clearance sale, or final sale products
• Products damaged due to improper use or accidental damage

Damaged or Incorrect Deliveries

If your order arrives damaged or you receive the wrong product, please notify us within 24 hours of delivery.

To help us resolve your request quickly, please provide:

• Your order number
• Product name
• Clear photographs of the damaged item
• Photographs of the outer packaging
• A brief description of the issue

Our customer support team will review your request and arrange a replacement or refund where applicable.

Missing Items

If any item from your order is missing, please contact our support team within 48 hours of delivery.

We will verify your order details and, if confirmed, arrange shipment of the missing item at no additional cost.

Return Process

Returning a product is simple.

Step 1

Contact our customer support team with your order number and reason for the return.

Step 2

Our team will verify your request and provide return instructions.

Step 3

Pack the product securely in its original packaging, including all accessories and documentation.

Step 4

Once the returned item is received, our quality team will inspect it.

Step 5

After successful inspection, we will process your replacement or refund.

Return Shipping

If the return is due to:

• Incorrect product delivered
• Damaged product
• Manufacturing defect

Icube Solutions will arrange the return pickup whenever possible or reimburse reasonable return shipping charges.

If the return is requested for any other eligible reason, the customer may be responsible for return shipping costs.

Refund Policy

After your returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved:

• Refunds are processed within 5–7 business days.
• Refunds will be credited using the original payment method.
• Processing time may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to an error on our part.

Replacement Policy

We are happy to replace products that are:

• Damaged during transit
• Manufacturing defective
• Incorrectly supplied
• Missing accessories

Replacement requests are subject to stock availability. If the product is unavailable, we may offer a suitable alternative or process a refund.

Bulk & Corporate Orders

Returns for bulk purchases, corporate orders, institutional supplies, or customized procurement may be subject to separate terms and conditions agreed upon at the time of purchase.

Please contact your assigned account manager or our customer support team for assistance.

Order Cancellation

Orders may be cancelled before they are dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled. However, you may request a return if your order qualifies under this Return Policy.

Quality Assurance

Every order is carefully inspected before dispatch to ensure that it meets our quality standards. We work with trusted manufacturers and suppliers to provide genuine, high-quality office products at competitive prices.

If any issue arises despite our quality checks, our team will work with you to resolve it as quickly as possible.

Customer Responsibilities

To ensure a successful return, customers are requested to:

• Verify product details before placing an order.
• Inspect the package immediately upon delivery.
• Keep the original packaging until the return period expires.
• Use products according to the manufacturer's instructions.
• Contact customer support promptly if any issue is identified.

Need Help?

If you need assistance with a return, refund, exchange, or replacement, our customer support team is always ready to help.

Contact Icube Solutions

Email: support@icubesolutions.in

Phone: +91-XXXXXXXXXX

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM

Our Commitment

At Icube Solutions, we strive to make every shopping experience smooth, reliable, and worry-free. Whether you're purchasing office stationery, printer supplies, pantry essentials, cleaning products, computer accessories, office furniture, or corporate gifts, our goal is to deliver quality products backed by responsive customer support.

We appreciate your trust in Icube Solutions and look forward to serving your office and business needs with excellence.